Legal notice
Legal notice: The website https://www.hotelmedina.com/ and all its material belong to the society of Autogestión de Hoteles Rurales, S.L., with address at: Bajada de los Desamparados, 2, 45003 Toledo.
Contact phone: +34 925 699 999
Email: correo@hotelmedina.com
Tax ID: B21493747
OBJECT
The Society of Autogestión de Hoteles Rurales, S.L., (hereinafter the provider), responsible for the website https://www.hotelmedina.com/, makes available to users this document with which it intends to comply with the obligations set forth in Law 34/2002, of Services of the Information Society and Electronic Commerce (LSSI-CE), as well as to inform all users of the website about the terms of use of the same.
Any person who accesses this website assumes the role of user, committing to the strict observance and compliance with the provisions included herein, as well as with any other legal provisions that may be applicable.
The provider reserves the right to modify any information that may appear on the website, without the need to give prior notice or inform users of such obligations, understanding that it is sufficient to publish them on the provider’s website.
RESPONSIBILITY
The provider exempts itself from any type of responsibility derived from the information published on its website, provided that this information has been manipulated or entered by a third party not associated with it. From this website, it is possible to be redirected to third-party content. Since the provider cannot always control the content entered by third parties on its site, it does not assume any responsibility for such content. In any case, the provider states that it will proceed to the immediate withdrawal of any content that may contravene national or international legislation, morality, or public order, proceeding to the immediate withdrawal of the redirection to said website, informing the competent authorities of the content in question.
The provider is not responsible for the information and content stored, including but not limited to, in forums, chats, blog generators, comments, social networks, or any other means that allow third parties to publish content independently on the provider’s website. However, and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, the provider makes itself available to all users, authorities, and security forces, and actively collaborates in the withdrawal or, where appropriate, blocking of all those contents that could affect or contravene national legislation, or international, third-party rights or morality and public order. In the event that the user considers that there is any content on the website that could be classified as such, please notify the website administrator immediately.
INTELLECTUAL AND INDUSTRIAL PROPERTY
The website, including, but not limited to, its programming, editing, compilation, and other necessary elements for its operation, designs, logos, text, and/or graphics are the property of the provider or, where appropriate, have a license or express authorization from the authors.
Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution, and commercialization require, in any case, the prior written authorization of the provider. Any unauthorized use prior to by the provider will be considered a serious breach of the author’s intellectual or industrial property rights.
The provider recognizes in favor of its holders the corresponding intellectual and industrial property rights, not implying their mere mention or appearance on the website the existence of rights or any responsibility of the provider over them, nor endorsement, sponsorship, or recommendation by the provider.
APPLICABLE LAW AND JURISDICTION
This website is subject to Spanish legislation, and in case of dispute or controversy arising from the use of this website, both parties submit to the jurisdiction of the courts of the city of Toledo (Spain). This express submission clause to the courts of the city of Toledo will not be applicable to cases of dispute with users of the website who, according to current legislation, hold the status of consumers, in which case both parties will be subject to the jurisdiction of the Courts and Tribunals of the consumer’s domicile. In these cases, the provider and the user may submit their conflicts to the arbitrations provided for in the arbitration legislation and consumer and user defense, as well as to the extrajudicial resolution procedures that are established through codes of conduct or other self-regulation instruments.
In case of disagreement with the contracted services and being a customer belonging to the European Union, except Spanish, you can go to the following link to make the relevant claim: http://ec.europa.eu/consumers/odr/
GENERAL TERMS AND CONDITIONS
Identity of the parties:
On the one hand, the provider of the goods or services contracted by the user, Sociedad de Autogestión de Hoteles Rurales, S.L., with registered office at Bajada de los Desamparados, 2, 45003 (Toledo), and Tax ID B21493747 with customer service phone +34 925 699 999 and contact email correo@hotelmedina.com
and on the other hand,
Any user accessing the website https://www.hotelmedina.com/
and contracting the services marketed by Sociedad de Autogestión de Hoteles Rurales, S.L., (hereinafter, the services or the service,) agrees to comply with the current general conditions. The user must have read these conditions carefully before contracting the services.
General information:
https://www.hotelmedina.com/ is a platform that organizes and manages hotel accommodation bookings to offer users an alternative to make use of their free time.
Below is the contractual document that will govern the hiring of services for the same through the website owned by Sociedad de Autogestión de Hoteles Rurales, S.L.
The acceptance of this document implies that the user:
- Has read, understood, and comprehended the information presented here.
- Is a person with sufficient legal capacity to contract the services listed on the website.
- Agrees to all the obligations set forth here. These conditions will have an indefinite validity period and will apply to all reservations made through the website https://www.hotelmedina.com/
The provider reserves the right to unilaterally modify these conditions, without affecting any promotions that may have been reserved prior to the modification.
Reservations will be valid only for those users who have accepted in full the general and specific terms and conditions of sale, without which it will not be possible to formalize the reservation.
The specific conditions of sale vary depending on each of the booking services.
It is necessary for the user to carefully read these specific conditions of the selected service before proceeding with the purchase. The specific conditions will be found in the respective accommodations, prevailing over the general booking conditions. The purchase process will be carried out in Spanish and English, with more languages being added gradually.
Prices:
The prices of the products offered on the website will be expressed in Euros (€). The prices indicated alongside each product include VAT and can be viewed from the beginning of the reservation, with these taxes broken down in the final summary before proceeding to payment. In the event of an offer, discount, or promotion, it will be reflected on the website, and you can opt into it. Our company reserves the right to make, at any time and without prior notice, the modifications it deems appropriate, with the possibility of updating daily. Once the reservation is made, the prices will remain the same.
On occasion, our website may have a cheaper rate for a specific service, product, or stay. However, these rates may have restrictions and special conditions, such as relating to cancellation and refunds. Please review the details and conditions of the reservation, service, or product carefully to know the conditions before making the reservation.
Obvious errors (including typographical errors) due to technical or human errors are not binding when the price stipulated for the reservation is significantly low. The reservation will not be valid, being canceled, and the contract resolved, with the refund of the amount paid, or the offer to maintain it by paying the difference. If you notice that your reservation suffers from this contractual flaw, please contact us immediately to address the issue. For any information, the user may contact us through the customer service phone +34 925 699 999 or the contact email correo@hotelmedina.com.
All payments made to the provider will result in the issuance of an invoice in the name of the registered user or the legal entity that was informed at the time of making the reservation.
Contract Object:
This document aims to regulate the contractual relationship for making the requested reservation and offering personalized services between the provider and the user when the user accepts the corresponding box during the online process. The contractual relationship for the requested reservation entails the delivery, for a specific and publicly exposed price through the website, of a specific product or service.
Reservation Procedure / How to Buy:
Anyone with Internet access can make a reservation or purchase.
The purchase procedure steps are visible throughout the entire process. The reservation procedure through the website is as follows:
a) First, on the homepage, select the stay dates, the number of guests, then the different available property options will appear, allowing you to select the rate and package that best suits your needs.
b) Once the number of packages to be reserved is selected, the final price will be displayed. (In some cases, you may choose additional services that will have an additional cost, which will be shown next to the reservation price). By clicking on the reserve button, a form will appear for entering personal data related to the reservation, as well as the credit card used as a guarantee for the reservation. There will be a space to include any comments deemed necessary. After completing the form, read and accept the privacy policy and the general and specific terms and conditions of the reservation (included in each accommodation).
Please carefully review the details of the reservation or service you are choosing to understand the specific conditions before completing the reservation.
d) Verify the reservation details by clicking the “confirm reservation” button. This action will formalize the reservation.
f) You will receive a confirmation email of the reservation with its details. This document confirms that the reservation has been made successfully and serves as proof for any claims. If you do not receive this email, please check your “spam” or “junk” mail folder, as it may have been detected as spam. If you do not find it there, please notify us as soon as possible so we can address the issue.
h) Once this is received, and upon confirming that all data is correct, we will process your reservation.
i) After making the reservation, please review its contents to identify any material errors in the data entry; to correct them, you can call our customer service phone +34 925 699 999 or email correo@hotelmedina.com with the identifying reservation data.
If for any reason the reservation cannot be fulfilled, a refund will be made using the same payment method used by the customer.
The provider assumes no responsibility when the reservation fails due to false, inaccurate, or incomplete user-provided data.
Nevertheless, we will take the required steps to ensure that the reservation can be made within the agreed upon timeframe.
While providing our service, although we strive for accuracy, we cannot verify or guarantee that all information is accurate, complete, or correct. We are also not responsible for errors (including typographical and manifest errors), disruptions (due to server downtime, temporary or partial, repairs, updates, and maintenance of our platform, or other reasons).
After making the reservation, if any modifications are needed, the user must contact the customer service phone +34 925 699 999 or email correo@hotelmedina.com, and depending on the type of modification made, it may involve an additional cost.
Damages in accommodations. User duties.
If you are found to have caused damage to an accommodation or any personal or material property existing in an accommodation, we will charge you through the payment method used to make the reservation.
Before making a reservation and during your stay, consider the following:
- Observe the safety, coexistence, and hygiene rules established by the management for the proper use of the establishment.
- Respect the rules of use or internal regulations of the tourist establishments, as well as comply with the prescriptions and particular rules of the places visited and the tourist activities.
- Respect the establishment, equipment, and facilities. Pay for the contracted services at the time of presenting the invoice at the establishment or under the agreed conditions. Presenting a complaint does not exempt from payment obligations.
- Respect the cultural and environmental surroundings.
- Observe the usual rules of social coexistence and respect for people, institutions, and customs of the places.
- Respect the dignity of the people working in tourist activities.
PAYMENT METHOD
a) Payment/reservation with credit/debit card: You can conveniently pay with your credit card or reserve the service where we will use your card as a reservation guarantee. (Depends on the selected rate type and the rest of the reservation conditions).
